Refund policy

Returns & Refunds Policy

At Spark & Senses, we want you to love your purchase. Please choose carefully, as we don’t offer refunds, exchanges or store credit for change of mind.

This doesn’t affect your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item you receive is faulty, damaged, not as described, or not what you ordered, you’re entitled to a replacement or a refund for a major failure, and to a repair or replacement for a minor one.

If this happens, please email us at hello@sparkandsenses.com.au with your order number and a photo of the problem. Please contact us as soon as you notice the issue, ideally within 7 days of delivery so we can sort it out quickly. We’ll cover the cost of return postage for faulty or incorrect items.

How to make a claim

1. Email hello@sparkandsenses.com.au] with your order number, a description of the issue, and a photo.
2. We’ll reply within 3 business days with next steps, including a prepaid return label if we need the item back.
3. Once your claim is approved, we’ll send a replacement or process your refund within 5–10 business days.

Questions?

If you’re unsure whether a product is right for you, please get in touch before ordering. We’re always happy to help at hello@sparkandsenses.com.au.